IPTVIQ plays video from IPTV sources you already have — it doesn't include or provide any content itself, so most support questions relate to setting up a source, playback, or a specific app behavior.
Before contacting us
- Check Settings → Advanced → Diagnostics in the app for a specific error against the source having trouble — it often explains the issue directly (wrong URL, expired token, connection problem).
- Note your macOS version and whether your Mac is Apple Silicon or Intel.
Reporting a bug or asking for help
Please include what you were doing, what you expected vs. what happened, whether it's reproducible, and — if playback-related — what kind of source you're using and whether a proxy is involved. Include a screenshot if the issue is visual.
Protect your credentials. Never send us your IPTV username, password, or a URL that contains them (many Xtream/M3U links embed credentials directly). Describe your source generically instead — e.g. "my Xtream provider." If you've already shared credentials with us by mistake, tell us so we can delete the report, and change your password with your provider.
Contact us
General support and inquiries: support@iptviq.app
Reporting copyrighted-content concerns
If you believe IPTVIQ is being used to access content in a way that infringes your rights, see our Copyright / DMCA Policy or contact dmca@iptviq.app directly.